New Remote Monitoring Centre in Italy will support vessels and power generation plants equipped with mtu systems.
Rolls-Royce is expanding its data-driven service capabilities with the commissioning of a new mtu Remote Monitoring Centre (RMC) in Arcola, Italy.
The new facility will initially focus on monitoring vessels equipped with mtu propulsion systems, as well as power generation plants. Service experts at the centre will analyse operational data remotely to support customers in maintaining system availability, reliability and performance. Through continuous analysis, changes in operational behaviour can be identified at an early stage, enabling targeted measures to be devised jointly.
Arcola is the first Remote Monitoring Centre outside Berlin, where remote monitoring has so far focused on battery storage systems and microgrids, and marks the starting point for the global roll-out of the concept.
“With remote monitoring, we are evolving our customer service from merely providing support for specific issues to offering continuous support for our customers. The analysis of operational data creates transparency, helps to identify changes at an early stage and enables better planning of maintenance measures. In this way, we support our customers in operating their systems reliably and efficiently,” explained Andreas Görtz, President of the Mobile & Sustainable Business Unit at Rolls-Royce Power Systems.
The aim of remote monitoring is to provide customers with even better support in operating their systems reliably and efficiently. To this end, operational data from networked systems is continuously analysed. This enables changes in operational behaviour to be detected at an early stage, allowing targeted measures to be devised jointly.
If the experts at the Remote Monitoring Centre identify any relevant deviations, they support customers with specific recommendations for action to optimise operations and plan maintenance measures. Depending on requirements, further services such as the supply of spare parts or the deployment of a service engineer can also be coordinated.
“With Remote Monitoring, we combine digital technologies with our many years of on-site service expertise. This enables us to create greater transparency regarding the operation of our systems, provide our customers with more targeted support and help to further increase the availability of their plants,” said Jörn Lindstädt, Senior Vice President Global Service at Rolls-Royce Power Systems.
At the Remote Monitoring Centre in Arcola, specially trained staff are currently monitoring the connected fleets and installations. Two customers – the Italian ferry operator Liberty Lines and the Italian shipyard Overmarine – are already benefiting from the new service. Furthermore, plans are in place to further expand the digital connectivity of additional mtu systems and to extend monitoring in collaboration with Italy’s ‘Guardia di Finanza’.
Remote monitoring in Arcola forms part of a broader service concept from Rolls-Royce. Each centre supports the customers and installations in its region and can, where necessary, call upon additional specialists in analysis and problem-solving. In addition to the regional Remote Monitoring Centres, Remote Monitoring Hubs (RMHs) are to be established in future, which will provide overarching trend analysis and support the regional centres with more complex issues.
The mtu Go platform provides the technological basis for remote monitoring. It enables operational data from connected systems to be made available remotely and used for monitoring purposes. Existing, compatible systems can also be retrofitted to use mtu Go.
Rolls-Royce is gradually developing the monitoring functions further. New functions are first tested in pilot applications and then rolled out for wider use. Insights gained from the operation of connected fleets are incorporated into the further development of analytics and monitoring functions.
